Privacy Policy

Last updated: January 2026

Arthur Court ("we", "us", or "our") operates the Arthur Court holiday rental property located in Mermaid Beach, Gold Coast. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a booking with us.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

Make a booking inquiry or reservation
Contact us via our website, email, or phone
Subscribe to our communications
Complete a guest registration form

The personal information we collect may include:

Name and contact details (email address, phone number)
Billing and payment information
Booking dates and guest preferences
Communication records between you and us
Government-issued ID (for verification purposes)

How We Use Your Information

We use the information we collect to:

Process and manage your booking
Communicate with you about your reservation
Send check-in instructions and property information
Process payments securely
Respond to your inquiries and requests
Improve our services and guest experience
Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers: Third parties who assist us in operating our property, processing payments, or providing services (e.g., cleaning services, property management)
Booking Platforms: If you booked through Airbnb or another platform, relevant booking information is shared with that platform
Legal Requirements: When required by law or to protect our rights and safety

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking records are typically retained for 7 years for tax and legal compliance purposes.

Your Rights

Under the Australian Privacy Act 1988, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal requirements)
Opt out of marketing communications
Lodge a complaint with the Office of the Australian Information Commissioner

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These help us understand how visitors use our site and improve our services. You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites (such as Google Maps or booking platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. Bookings must be made by adults (18 years or older).

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date.